VAYA Electric Scooters & Electric Motorbikes Return and Refund Policy
General Overview
Products can only be returned within 14 days with receipt; If you are not satisfied with any product please contact us. Refunds are accepted, but only granted to customers upon inspection of the returned item. Any refund eligible product must be returned in the original packaging, shipping costs prepaid (or freight charges to ship the item back will be deducted from the refund), and the item must never have been used and be in resalable condition. Additionally, a 15% restocking fee may be charged. All refund eligible items returned to VAYA Star 8 are examined to ensure that they are not damaged and are in resalable condition.
VAYA Star 8 reserves the right to reject refund claims if the items are damaged or not in resalable condition. Customers are required to pay the freight for returned items, please make sure to include the original packaging, invoices, warranty cards filled out and signed (if applicable) and any other accessories shipped with your product. VAYA Star 8 is not required to refund items after 14 days, however in extraordinary circumstances may permit products to be returned. Products approved for refund after 14 days will be subject to a 15% restocking fee and will only be awarded credit towards a future purchase.
Returns & Shipping
VAYA Star 8 expressly does not refund shipping charges on any product. In most cases customers are responsible for paying returned merchandise shipping fees and insurance.
Initiating a Return
To initiate a return please contact the VAYA Star 8 office by emailing info.au@star8.green and provide the following information:
Customer name
Invoice number
Serial number
Reason for requesting a refund.
Limited Liability
Under no circumstances will VAYA Star 8 or any of its partner companies be held liable for consequential, special, incidental and/ or indirect damages inclusive or any instance of loss of profits, loss of data and/ or loss of usability.
Further Information
For further information please call our office on 1300 717 142 or email info.au@star8.green.
